How We Work
A clear, simple process from free quote to finished job — so you know exactly what to expect every step of the way.
Six steps to a perfect finish
Every job follows the same careful process — from the moment you get in touch to the final walkthrough when the work is done.
Free Quote
Every job starts with a free, no-obligation quote. For smaller projects, photos via WhatsApp or email are often enough to give you a clear price. For larger or more complex jobs, we'll arrange a convenient time to visit and assess the work in person. Either way, you'll receive a clear, itemised quote — no vague estimates.
Booking & Planning
Once you're happy with the quote, we'll confirm your start date and talk through the plan. We'll discuss the order of work, any materials that need ordering (such as specific paint colours), how we'll work around you day-to-day, and anything you need to prepare before we arrive.
Surface Preparation
This is the step that separates a lasting finish from a poor one — and it's where many decorators cut corners. We fill cracks and holes, sand down uneven surfaces, apply primer to bare or porous areas, and carefully mask and protect everything that shouldn't be painted: floors, furniture, fixtures, switches and sockets.
Painting, Decorating or Spraying
With surfaces properly prepared, we get to work. Whether that's painting walls and ceilings, cutting in woodwork, hanging wallpaper, or spray-finishing kitchen cabinet doors, we work methodically and carefully. We apply the right number of coats for a solid, even finish and keep the work area tidy as we go.
Finishing Touches
Once the main work is done, we go back over everything with a critical eye. Final coats where needed, cutting in around edges and trim, removing masking tape cleanly, and touching up any small areas that need it. We don't consider a room finished until the lines are sharp and the finish is consistent throughout.
Inspection & Sign-Off
Before we pack up and leave, we walk through the completed work with you. We want to make sure you're completely happy. If there's anything you're not satisfied with, we'll put it right — no quibble, no extra charge. Your complete satisfaction is the only acceptable outcome for us.
Why preparation is everything
You can use the most expensive paint in the world and still get a poor result if the surface underneath isn't properly prepared. Paint applied over cracks, loose plaster, bare wood or a dirty surface will peel, crack or look uneven within months.
Proper preparation means filling every crack and hole, sanding surfaces smooth, applying the right primer for the substrate, and allowing adequate drying time between coats. It takes more time — but it's the difference between a finish that lasts five years and one that needs redoing in one.
We never skip preparation steps to speed up a job. It's the part of the process that most directly determines how good the final result looks and how long it lasts — and it's where we invest most of our care and attention.
Filling & Patching
All holes, cracks and imperfections filled before any paint goes on.
Sanding & Smoothing
Surfaces sanded to a smooth, consistent profile for even paint application.
Priming
Bare, porous or stained surfaces primed to seal and improve paint adhesion.
Masking & Protection
Floors, furniture and fittings fully protected before work begins.
Common questions about our process
How long will the job take?
It depends on the scope of work. A single room typically takes one to two days. A full house redecoration can take one to two weeks. We'll give you a realistic timeframe when we quote, and we stick to it.
Do I need to move furniture before you arrive?
For most jobs, we ask that you clear the room of smaller items and personal belongings. We'll move larger furniture to the centre of the room and protect it with dust sheets. For kitchen spraying, cabinet doors are removed and sprayed off-site or in a controlled environment.
Can I stay in my home while you work?
Yes, absolutely. We work room by room so that the rest of your home remains usable throughout the project. We're happy to work around families, home workers and pets. Just let us know and we'll plan accordingly.
Do you supply the paint, or do I need to buy it?
We can supply all materials as part of the quote, or work with paint you've already purchased — whichever you prefer. If you'd like our advice on paint brands and finishes, we're happy to help. We use quality paints suited to each application.
What if I am not happy with the result?
We'll fix it, full stop. We do a walkthrough with you at the end of every job, and if anything isn't right, we'll return and put it right at no extra cost. We're not happy until you are.
Have a different question?
See all FAQsReady to get started?
Call us for a chat, or send photos of your project for a fast, no-obligation estimate. We cover Northampton, Milton Keynes and the surrounding area.
Call us directly
07836 400094Send photos for a quick estimate · Typically reply within 24hrs
